Compliments, Suggestions & Complaints
WE VALUE ALL OUR PATIENTS FEEDBACK.
PATIENT FEEDBACK
We welcome your feedback both positive & negative. it is important to us as we can review our processes to see if any lessons can be learned or changes that need to be implemented.
If you have any suggestions, complaints or compliments please email them to somicb.mineheadmedicalcentre@nhs.net or complete our feedback form here – https://www.mineheadmedicalcentre.co.uk/contact-details/
We have a complaints procedure – please click below to download our complaints leaflet.
01643 703441 - option 1
(All Enquiries)
01643 703441 - Option 2
(Prescriptions)
SOMICB.MINEHEADMEDICALCENTRE@NHS.NET
(SURGERY EMAIL ADDRESS)
For non-urgent medical or admin requests please use our online patient triage:
www.mineheadmedicalcentre.co.uk/online-services
Our GPs and clinical team cannot provide medical advice by email.
General information for the attention of a GP will be passed on if requested.
Please note - this email is not continually monitored throughout the day.
SOMICB.MMCPRESCRIPTIONS@NHS.NET
(REPEAT PRESCRIPTIONS EMAIL ADDRESS)
This email is for repeat prescription requests only.
If your medication request is urgent please contact our prescription line on 01643 703441 (Option 2). 11am - 1PM, Monday - Friday.
Please include your name and date of birth with your request. Please be advised that requests for “all repeats” or requests with limited information are likely to result in a delay in the processing of medication. In such instances, staff will need to contact you to discuss your exact requirements.
This email inbox is only monitored during prescription line hours - 11am - 1PM, Monday - Friday.
For repeat prescription ordering 24 hours a day, 7 days a week – please sign up to Patient Access or the NHS App – further details can be found on the Prescriptions and Online Access page of our website.
Minehead Medical Centre Address
2 Irnham Road, Minehead, Somerset, TA24 5DL